Citizens Advice in North & West Kent

Citizens Advice in North & West Kent
Your free local advice charity covering Dartford, Gravesham, Swanley, Sevenoaks, Tonbridge & Malling and Tunbridge Wells

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Welcome to Citizens Advice in North & West Kent

Citizens Advice in North and West Kent (CANWK) offers free, independent, confidential and impartial advice; supporting a population of over 600,000 people across Dartford, Gravesham, Sevenoaks, Swanley, Tonbridge & Malling and Tunbridge Wells.

We give people the knowledge and confidence they need to find their way forward, whoever they are and whatever their problem. 

We offer advice on many different topics including benefits, debt and money matters, relationships, housing and employment. We also have a number of specialist projects that help with complex benefits problems, those facing homelessness, and people with immigration problems.

We have offices in each of our town centres, along with several outreaches, however our freephone Adviceline telephone service is the quickest and easiest way to access our advice, with face-to-face sessions saved for those clients or situations where it is needed.

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Our Local Impact

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£4,500,000 Increase in household

Through our work, we increased household income for North & West Kent residents by £4.5 million pounds in 2021/22.  That’s money that goes back into the local community.

10,179 people helped through our Adviceline

We answered 10,179 calls in 2021/22, providing high quality advice and information on over 17,000 issues, just at the time people needed us.


9000 people provided with further in-depth advice

We provided 9,000 local people with tailored advice and in-depth casework on over 27,000 issues in 2021/22.