The harsh reality of soaring energy prices is many households being pushed into fuel poverty. More people than ever are facing an impossible choice between heating their home and meeting other essential needs.
In response, our Energy Advice team expanded its reach and impact. Through four targeted projects, we provided tailored support to hundreds of vulnerable clients, helping them manage energy debt, improve efficiency, and access vital financial help. Our work not only eased immediate hardship but also empowered people to build more stable, sustainable futures.
62% of our clients supported were experiencing fuel poverty, spending >10% of income after housing on energy.
Our advisers provided practical guidance on energy efficiency, alongside income maximisation, benefit checks, and referral to specialist services such as FCA-accredited debt advice as required.
This year, we delivered more than 600 appointments helping clients understand the risks of carbon monoxide poisoning and providing detectors where needed.
This simple intervention can be life-saving, and we continue to explore ways to expand this service.
Our fully qualified specialist casework team supported 230 clients with complex energy issues, including negotiation of energy debt, supplier complaints and referrals to the Energy Ombudsman.
We also helped clients access grant funding through suppliers’ customer assistance schemes.
Through group presentations, stalls and individual appointments in community settings, we connected with over 400 new clients from hard to reach groups.
Outreach continues as a vital part of our strategy, ensuring those who may not otherwise seek help are aware of the support available
