“Being at Citizens Advice has given me a great opportunity to challenge myself and develop new skills whilst working with great people and making new friends.” – Aman
Our volunteers benefit from their experience of working with us. Retired volunteers believe it keeps them mentally active and nine in ten unemployed volunteers say it helps them move into employment or education.
At Citizens Advice in North & West Kent we have many different volunteering opportunities including advice and non-advice roles.
These are our current volunteering opportunities at Citizens Advice in North & West Kent
Please select the role(s) you are interested in, fill in your details and submit the form to express an interest in volunteering with us and to receive your role description pack. Alternatively email training@nwkent.cab.org.uk.
You will be providing free telephone and face to face advice from one of our offices (Tunbridge Wells, Tonbridge, and Sevenoaks).
This role requires a minimum commitment of 2 days per week.
You will be a good listener with good digital skills; open minded and non-judgemental, with a desire to learn and help others.
In return you will receive full training and support, gain new skills and learn about a range of issues.
You will be part of a friendly team and experience satisfaction in helping others and making a positive difference to people’s lives.
Our volunteer Form-Filling Advisers talk to clients over the phone and face-to-face to explore what problems they’ve come for help with and find information about possible options. They then help clients to understand the information, and support them to complete the official forms needed to take action.
1 day per week for minimum of 12 months
You will need good written and digital skills and the ability to listen and to explain to others.
In return you will receive full training and support, gain new skills and learn about a range of issues.
You will be part of a friendly team and experience satisfaction in helping others and making a positive difference to people’s lives.
Our volunteer Meet & Greet Assistants play a crucial role in supporting vulnerable clients to access our advice services. You will not be expected to give advice but your role will be vital in making sure everyone can access our advice in the most appropriate way.
Minimum of 1 day per week
You don’t need specific qualifications or skills, but you will need to:
· be friendly and approachable.
· be non-judgmental and respect views, values and cultures that are different to your own.
· have good listening skills.
· have excellent verbal and written communication skills.
· have good digital skills—for example able to use Microsoft applications, Word, email etc.
In return, you will receive full training and support, gain new skills, and learn about a range of issues.
You will be part of a friendly team and experience satisfaction in helping others and making a positive difference to people’s lives.
Ready To Volunteer?Simply fill in the below form and one of the team will get back to you.