At Citizens Advice in North & West Kent, we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.
This privacy policy explains how we use your information and what your rights are. We handle and store your personal
information in line with data protection law and our confidentiality policy. It tells you more about how we
use your information in more detail.
Please click HERE for our detailed Privacy Policy
When you use our website, we add cookies to your device to:
make sure the website works well for you – for example, remembering whether you want to see content for England, Wales, Scotland or Northern Ireland
find out how you’re using our website so we can improve it
help us run fundraising campaigns effectively
By using our website, we assume you agree to us adding cookies to your device. If you want to disable, block or remove cookies, you can do this at any time.
We add cookies to your device so you have a good experience when you use our website – for example:
remembering your preferences
stopping the cookie notice showing all the time
making our online forms work
helping you log in
If you use tools or services on our website that are delivered by other organisations, they might put cookies on your device when you use it.
The tools and services we have on our website from other organisations are:
Google forms, maps and Youtube videos – read Google’s privacy policy
EventBrite events sign ups – read EventBrite’s privacy policy
embedded Twitter feeds – read Twitter’s cookies policy
videos through Vimeo – read Vimeo’s privacy policy
embedded maps and presentations provided by Esri – read Esri’s privacy policy
Enthuse – our national donation platform – read Enthuse’s privacy policy
We use tools called Google Analytics to help us understand how you’re using our website.
They collect information by putting cookies on your device. They share that data with us and we use it to improve our website – for example, making popular pages easier to find.
Google Analytics collect information about:
which links you click on
where you move the mouse or cursor across the page
how much you scroll up and down on the page
your browser, device and operating system
the language you’re using
your screen’s resolution
the length of time you’re on our website
your ISP and approximate ISP Location (City, Region, Country)
how you got to our website
The data collected through cookies is all anonymous – you can’t be identified by it.We store the information for 6 months and then delete it.
Read more about how Google Analytics uses cookies.