Our specialist Energy Advisers provide free, independent, confidential, and impartial energy advice and support.
At Citizens Advice in North & West Kent, our experienced and specially trained energy advisers can provide free, tailored consultations over the phone or via e-mail on a day and time that works for you. You can get advice and support on a range of energy topics such as:
We also offer free energy advice talks and presentations to community groups within our local area. For further information on any of the above, please email us at: energy@nwkent.cab.org.uk
CANWK’s specialist Energy Advice team provides free 1:1 energy advice to vulnerable and under-represented groups within the community.
Energy advisers will provide crisis support, energy advice, and income maximisation advice. Regarding energy advice, our advisers can explain a range of energy topics including:
The aim is to ensure clients know what support is available to them, they know how to stay safe and warm and tackle fuel poverty.
This is an outreach service, where one or two of our advisers will provide energy advice in a community setting regularly. Energy advice sessions can be expected to last up to 1 hour depending on the complexity of the energy issue. Clients may require a one-off appointment or multiple appointments. Clients will be informed if any follow-up appointments are required.
This service is live until the end of March 2026. It is funded by the Southern Gas Network (SGN).
What we are looking for
We are looking for community venues, across North & West Kent, where we can set up a regular energy advice outreach service.
We’re looking for locations that:
If you think your group members would benefit from our energy advice and support and you’re able to provide the above, please email: energy@nwkent.cab.org.uk