Our aim is to address the underlying complex issues clients face to prevent repeat requests for crisis support. We offered advice alongside the grants even where clients approached us solely for the vouchers.
We partnered with two of our Local Authorities to help clients struggling with food and fuel costs. We assessed clients’ needs and, where appropriate, provided supermarket & energy vouchers.
We work closely with our local foodbanks to ensure no one has to go hungry
The ability to access the internet and make calls is often crucial for clients when interacting with the advice process and working towards solutions for their problems.
To ensure those experiencing digital poverty are still able to follow our advice – such as contacting public services – we continued to work with Good Things Foundation to deliver SIM cards to those most in need.
The ongoing practice of letting completely empty properties with bare, concrete floors by many social landlords means clients who are already on extremely stretched budgets are simply unable to afford the expense of making their new house a home with basics such as flooring, beds, a cooker & fridge.
Emergency support when it is needed most
But alongside crisis support we also provided over 700 advice sessions addressing the underlying challenges and building resilience in the community