This accessibility statement applies to the Citizens Advice website.

This website is run by Citizens Advice. We want as many people as possible to be able to use this website. You should be able to:

• easily understand our content
• view images and multimedia – including videos, animations and audio
• read text with good colour contrast
• skip to main content using a keyboard

You can find advice on making your device easier to use on the AbilityNet website.

How accessible this website is

We know parts of this website aren’t fully accessible, for example:

• some pages have poor colour contrast
• some labels and error messages aren’t clear what they relate to
• some buttons aren’t correctly identified
• some pages and forms don’t work well when zoomed in
• some pages and forms can’t be accessed or navigated with a keyboard
• some links don’t have useful text or you can only tell they’re links because of what colour they are
• navigation isn’t consistent

Feedback and contact information

If you need information on this website in a different format like large print, easy read, audio recording or braille, you can ask by using the link at the end of each page. We’ll consider your request and get back to you.