Citizens Advice in North & West Kent

NOTICE

Festive Period Closure - 24 Dec 2025 to 1 Jan 2026

Our offices will be closed from 24 December 2025. A limited service will resume on 2 January 2026. Please note that only our telephone Adviceline will be open on 2 January 2026. We will resume our full services on 5 January 2026 from 9am. If you need advice during the festive period, please visit our 'Get Advice & Support' webpage for online advice. Wishing you a Merry Christmas and a Happy New Year!

Citizens Advice in North & West Kent
Get Phone Advice:
0808 278 7810
Get Advice & Support Donate Now

Citizens Advice in North & West Kent
Get Advice & Support

Get Advice & Support

About Us

Research & Campaigns

Support Us

Get Advice & Support

We provide free, confidential, independent, and impartial advice. Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. You may have money, benefits, housing, or employment problems. You may be facing a crisis, or just considering your options.

Phone

For free, confidential, independent, and impartial advice call our free Adviceline on

Call 0808 278 7810

Monday to Friday 9am to 5pm

Online Help

To find out more information about your issue, scroll down this page. Or click on the below. 

Visit Website

Visit Us

Click below to view our office and outreach opening times, contact information, and our locations on a map.

View Locations

Video call

Use the Kent Advice Hub service to make a video call on your digital device. 

Request a video call

Local Advice & Support

We have a number of local projects providing specialist advice in our community.

National Databank

Need support paying for internet or phone access?

VIEW MORE

Immigration Advice

We can offer free expert advice in immigration and asylum law.

VIEW MORE

Money Advice and Debt Advice

Are increasing costs of living making things hard for you? If you are starting to struggle to manage your finances, NOW is the time to take action!

VIEW MORE

Housing Advice & Homelessness Prevention

There are lots of ways we can help you to with housing issues and avoid homelessness and housing crisis.

VIEW MORE

Reporting a Hate Crime

If you feel you have been a victim of a hate crime or discriminated again, you can report it to us

VIEW MORE

Support for the Hong Kong BNO Community

We provide free Immigration advice to the Hong Kong British Community settling in Kent. A list of frequently asked questions (FAQ's) from our Immigration Advice sessions are regularly compiled.

VIEW MORE

Energy Advice

Struggling with your energy costs? Wondering if there are energy grants you might be entitled to? Our team of specialist energy advisers can help.

VIEW MORE

Online Help

To find out further information on your issue click below.

Benefits

It’s important to make sure that you get all the help that you’re entitled to. These pages give you information on benefits and tax credits. There is also information about council tax and housing costs, national insurance, payment of benefits and problems with benefits.

Find Out More

Work

Get advice on your employment rights and ways to solve problems at work.

Find Out More

Money & Debt

Dealing with money issues can sometimes be off-putting, but if you don’t understand how things like credit or mortgages work, you could end up losing out financially or getting yourself deep in debt.

Find Out More

Consumer

Get advice on your consumer rights, including complaints and trading standards.

Find Out More

Housing

Housing issues will always arise and therefore you need to know your rights and responsibilities. You could also find yourself threatened with eviction if you can’t cope with your mortgage payments.

Find Out More

Family

Get advice on family, looking after people and when a relationship ends.

Find Out More

Law and courts

You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.

Find Out More

Immigration

Get advice on moving to and staying in the UK, including dealing with visas.

Find Out More

Health

Get advice about mental health, where to complain about a health service, where to complain about social care for older or vulnerable people and NHS health costs.

Find Out More

Video Advice

The Kent Advice Hub is a video advice service by Citizens Advice charities in Kent. Access this service by making a video call from home or visit 1 of 40 community spaces in Kent with a video kiosk (tablet). Your nearest kiosks across North & West Kent are:

Bat & Ball Community Centre, Sevenoaks

Crampton’s Road, Sevenoaks, TN14 5DN

Opening Times

Monday to Friday: 10:00am – 3:00pm

View More

Dartford Borough Council

Dartford Borough Council, Civic Centre, Dartford, DA1 1DR

Opening Times

Monday to Friday: 9:00am – 3:30pm

View More

FEAST Fresh Community Larder

Methodist Church, Higham Lane, Tonbridge, TN10 4JG

Opening Times

Wednesdays: 10:10am – 12:00pm

View More

Goudhurst Parish Council

3 Fountain House, The Highstreet, Goudhurst, TN17 1AL

Opening Times

Monday, Tuesday, and Thursday: 10:00am – 2:00pm

View More

Gravesham Civic Centre

Windmill Street, Gravesend, DA12 1AU

Opening Times

Monday to Friday: 9:00am – 3:30pm

View More

Kings Hill Community Centre

70 Gibson Drive, Kings Hill, ME19 4LG

Opening Times

Mondays and Fridays: 10:00am – 4:00pm

View More

Next Door Hextable, St Peter's Church

College Road, Hextable, BR8 7RH

Opening Times

Monday to Friday: 9:00am – 2.30pm

View More

Old Fire Station Cafe

Church Road, Swanscombe, DA10 0HF

Opening Times

Monday to Friday: 10:00am – 1:00pm

View More

Rackliff Centre, Rusthall

26 Lower Green Road, Rusthall, Tunbridge Wells, TN4 8TE

Opening Times

Fridays: 11:00am – 1:00pm

View More

Royal Victoria Place, Citizens Advice Tunbridge Wells

8th Floor, Royal Victoria Place, Calverley Road, Tunbridge Wells, TN1 2SS

Opening Times

Monday to Thursday: 10:00am – 2:00pm

View More

St Edmunds Church & St Albans Church

St Edmund’s Church, St Edmunds Road, Temple Hill, Dartford, DA1 5ND

Opening Times

Monday, Wednesday, Thursday & Friday: 9:00am – 2:00pm
 
St Alban’s Church, 67 St Albans Road, Dartford, DA1 1TE

Opening Times

Tuesdays: 9:00am – 12:00pm

View More

St John's Church Centre, Hildenborough

Foxbush, Hildenborough, Tonbridge, TN11 9HT

Opening Times

Thursdays and Fridays: 9:00am – 1:00pm

View More

St Philips Church, Tunbridge Wells

5 Birken Road, Tunbridge Wells, TN2 3TE

Opening Times

Monday to Friday: 10:00am – 12:00pm

View More

Swanley and District Foodbank

50 High Street, Swanley, BR8 8BQ

Opening Times

Tuesday: 10.30am – 3:00pm
Wednesday: 9.30am – 11.30am
Friday: 10.30am – 3:00pm 

View More

Swanley Link

London Road, Swanley BR8 7AE

Opening Times

Monday to Friday: 9:00am – 4:30pm

View More

The Amelia Scott

Civic Way, Tunbridge Wells, TN1 1LS

Opening Times

Monday to Friday: 10:00am – 3:30pm

View More

The East Malling Centre

Chapman Way, East Malling, ME19 6SD

Opening Times

Tuesdays: 10:30am – 12:30pm

View More

The Pantry, Wilmington Community Church

39 Broad Lane, Wilmington, Dartford, DA2 7AQ

Opening Times

Tuesdays: 2:00pm – 4:00pm
Thursdays: 10:00am – 12:00pm

View More

'The Space', Eynsford Riverside Club

Riverside, Eynsford, Sevenoaks, DA4 0AE

Opening Times

Wednesdays: 9:00am – 1:00pm

View More

Tonbridge Baptist Church

Darenth Avenue, Tonbridge, TN10 3HZ

Opening Times

Monday, Wednesday & Friday: 11:00am – 2:00pm

View More

For more information about other Kent Advice Hub kiosks across Kent, please visit the Kent Advice Hub website below.

Visit the website

Support us

Donate and help us to keep giving advice for free

Donate now