NOTICE
Festive Period Closure - 24 Dec 2025 to 1 Jan 2026
Our offices will be closed from 24 December 2025. A limited service will resume on 2 January 2026. Please note that only our telephone Adviceline will be open on 2 January 2026. We will resume our full services on 5 January 2026 from 9am. If you need advice during the festive period, please visit our 'Get Advice & Support' webpage for online advice. Wishing you a Merry Christmas and a Happy New Year!
A hate incident is any incident which the victim, or anyone else, thinks it is based on someone’s prejudice towards them because of their race, religion, sexual orientation, disability or transgender identity.
Not all hate incidents will amount to criminal offences. A hate crime is committed it if comes within the definition below:
Any criminal offence which is perceived by the victim or any other person, to be motivated by hostility or prejudice based on a person’s perceived or actual disability, race, colour or nationality, religion or belief, sexual orientation of gender identity.
If you feel you have been a victim of a hate crime or discriminated again, you can report it to us at Citizens Advice in North & West Kent by calling 0808 278 7810 or you can report it here: