NOTICE
Festive Period Closure - 24 Dec 2025 to 1 Jan 2026
Our offices will be closed from 24 December 2025. A limited service will resume on 2 January 2026. Please note that only our telephone Adviceline will be open on 2 January 2026. We will resume our full services on 5 January 2026 from 9am. If you need advice during the festive period, please visit our 'Get Advice & Support' webpage for online advice. Wishing you a Merry Christmas and a Happy New Year!
There are lots of ways we can help people avoid homelessness and support people in housing crisis, including:
If you are worried about losing your home, or worried about making ends meet, please call our FREE Adviceline on 0808 278 7810 to speak to an Adviser for confidential and impartial advice.
Quote ‘Homelessness Prevention Project’ when you speak to someone.
Our advice services are primarily conducted remotely by telephone or video link although clients can contact us initially by e-mail. If a face-to-face appointment is required, this can be arranged at one of our local offices, all of which are fully accessible. For anyone for whom English is not their first language, we can arrange telephone interpretation.
If you do not live or work within the North & West Kent geographical area – that is to say outside the districts of Dartford, Gravesham, Sevenoaks, Swanley, Tonbridge & Malling and Tunbridge Wells – we can only provide you with initial information and advice before signposting you to your local Citizens Advice office.