NOTICE
Festive Period Closure - 24 Dec 2025 to 1 Jan 2026
Our offices will be closed from 24 December 2025. A limited service will resume on 2 January 2026. Please note that only our telephone Adviceline will be open on 2 January 2026. We will resume our full services on 5 January 2026 from 9am. If you need advice during the festive period, please visit our 'Get Advice & Support' webpage for online advice. Wishing you a Merry Christmas and a Happy New Year!
In response to the issues with the energy market in 2021/22 Citizens Advice and the Energy Saving Trust are sharing information and advice to help people manage their energy bills this winter. Throughout this campaign we will deliver key energy advice to clients across England and Wales, helping them save money while keeping warm this winter, and reassuring them that Citizens Advice is here to provide support in the coming months.