“Being at Citizens Advice has given me a great opportunity to challenge myself and develop new skills whilst working with great people and making new friends.” – Aman
Our volunteers benefit from their experience of working with us. Retired volunteers believe it keeps them mentally active, and nine in ten unemployed volunteers say it helps them move into employment or education.
At Citizens Advice in North & West Kent, we have many different volunteering opportunities, including advice and non-advice roles.
These are our current volunteering opportunities at Citizens Advice in North & West Kent.
Please select the role(s) you are interested in, fill in your details, and submit the form to express an interest in volunteering with us and to receive your role description pack. Alternatively, email training@nwkent.cab.org.uk.
Please note that due to the nature of our work and our clients, you will need to be 18+ years of age to volunteer with us.
As a Meet & Greet Assistant, you will be the first point of contact in supporting local people in accessing our drop-in video advice service, the Kent Advice Hub, at our outreach. This involves greeting our outreach clients, helping those who are vulnerable and digitally excluded to make a video call, and supporting them throughout the session if needed.
Please note that due to the nature of this work and our clients, you will need to be 18+ years of age.
4 hours per week, on Wednesdays from 9:15am to 1:15pm to manage the video advice service
No experience is needed. However, you will need to be:
In return, you will receive training and support, gain new skills, and learn about a range of issues.
You will be part of a friendly team and experience satisfaction in helping others and making a positive difference to people’s lives.
As a Meet & Greet Assistant, you will be the first point of contact in supporting local people in accessing our drop-in video advice service, the Kent Advice Hub, at our outreach. This involves greeting our outreach clients, helping those who are vulnerable and digitally excluded to make a video call, and supporting them throughout the session if needed.
Please note that due to the nature of this work and our clients, you will need to be 18+ years of age.
2.5 hours per week, on Mondays from 10am to 12:30pm to manage the video advice service
No experience is needed. However, you will need to be:
In return, you will receive training and support, gain new skills, and learn about a range of issues.
You will be part of a friendly team and experience satisfaction in helping others and making a positive difference to people’s lives.
You will be providing free telephone and face-to-face advice from one of our offices (Gravesham, Dartford, Sevenoaks, Tonbridge, or Tunbridge Wells).
This role requires a minimum commitment of 2 days per week.
No experience is needed. However, you will need to be:
In return you will receive full training and support, gain new skills and learn about a range of issues.
You will be part of a friendly team and experience satisfaction in helping others and making a positive difference to people’s lives.
Our volunteer Form-Filling Advisers talk to clients over the phone and face-to-face to explore any problems they’ve come for help with and find information about possible options. They then help clients to understand the information and support them in completing the official forms needed to take action.
This position will be based out of our Gravesend or Dartford offices.
1 day per week for a minimum of 12 months
No experience is needed. However, you will need to be:
In return, you will receive full training and support, gain new skills, and learn about a range of issues.
You will be part of a friendly team and experience satisfaction in helping others and making a positive difference to people’s lives.
Ready To Volunteer?Simply fill in the below form and one of the team will get back to you.