Citizens Advice in North & West Kent
Work for us

Description

 

 

Location: A CANWK office – Gravesend, Swanley, Sevenoaks, Tonbridge or Tunbridge Wells in Kent
Contract: Permanent
Hours: Full-time – 35 hours per week
Salary: £24,551 per year

 

Are you passionate about helping people and making a real difference in your local community?

Perhaps you’re looking for a first step into a career in law, advice or public services?

 

We’re looking for empathetic, motivated individuals to join our Adviceline team, supporting thousands of people across North & West Kent to find a way forward—whatever their problem.

 

About the Role

As an Adviceline Adviser, you’ll be part of a friendly team answering telephone and video calls from clients seeking advice. You’ll listen carefully, gather information, and provide clear guidance to help people understand their rights and options.

You’ll play a vital role in ensuring our community receives timely, accessible, and high‑quality support—whether someone is facing a crisis, navigating a complex issue, or simply needs help to understand their next steps.

 

What We’re Looking For

You don’t need to be an expert from day one—we provide full training. What matters most is that you are:

• A great listener with strong communication skills
• Calm, patient, and able to handle sensitive situations
• Organised, curious, and willing to learn
• Passionate about helping people from all backgrounds
• Able to work well as part of a supportive team

 

What We Offer

• A supportive, inclusive environment where diversity is valued
• Comprehensive training and ongoing development
• Comfortable, well‑located offices across North & West Kent
• The chance to build meaningful skills and make a lasting impact in your community

 

For further information, please download the job pack:  Adviceline Adviser Job Pack

 

How to Apply

To express an interest, To express an interest in this position, please complete and return the application form and diversity monitoring to: ann.starke@nwkent.cab.org.uk

There is no closing date—we will keep the role open until we find the right candidate, so early applications are encouraged.  

Description

Housing Solicitor (Hybrid Role)

Salary: £38,000–£55,000 (depending on experience)
Hours: 35 per week
Contract: Permanent
Location: Any North & West Kent Citizens Advice & Kent Law Centre office (Gravesend, Dartford, Swanley, Sevenoaks, Tonbridge, Tunbridge Wells or Folkestone) + hybrid working (up to 2 days/week from home)

 

Make a real impact. Help prevent homelessness. Shape a growing legal service for Kent.

 

North & West Kent Citizens Advice and Kent Law Centre is expanding its specialist housing legal team — and we’re looking for a committed Housing Solicitor who shares our passion for social justice.

This is an exciting moment to join us. We support over 19,000 clients each year across North and West Kent, and our new Law Centre status (November 2025) marks the beginning of an ambitious journey to strengthen free, high‑quality legal advice in our communities.

If you’re motivated, client‑focused and ready for a role where you can genuinely change lives, we’d love to hear from you.

 

About the role

As a Housing Solicitor, you will:

• Provide specialist housing law advice and casework, including possession proceedings, homelessness appeals, counterclaims, and disrepair.
• Deliver services under our Legal Aid contracts.
• Represent clients at all stages of a case, including court advocacy where appropriate.
• Manage your own varied caseload while meeting Legal Aid billing targets.
• Support and, where appropriate, supervise junior colleagues within the housing advice team.
• Play a key role in shaping and developing our housing legal aid provision as part of the new Kent Law Centre.
• Contribute to research, campaigns and wider organisational goals.

 

Who we’re looking for

Essential:

• Qualified Solicitor with 3+ years PQE (as defined by the Legal Services Act 2007).
• Able to meet Legal Aid Agency housing supervisor requirements.
• At least 2 years’ recent experience providing LAA housing advice and representation.
• Strong working knowledge of housing legislation, homelessness, disrepair, mortgage repossessions, and relevant case law.
• Experience managing complex caseloads and meeting Legal Aid targets.
• Excellent communication skills, both written and verbal.
• Highly organised, with an ordered approach to casework and ability to work independently.
• Strong digital skills, including case management systems (e.g., Casebook).
• Commitment to Citizens Advice values and confidentiality.

Desirable:

• Experience delivering court duty desk services.
• Experience in voluntary or community sector settings.
• Experience training or supporting colleagues.
• Knowledge of judicial review processes.

 

For further information, please download the job pack:  Housing Solicitor Job Pack

 

How to apply

To express your interest, please send your CV to:
ann.starke@nwkent.cab.org.uk

There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.

 

Description

Housing Solicitor (remote role)

Salary: £38,000–£55,000 (depending on experience)
Hours: 35 per week
Contract: Permanent
Location: Anywhere in the UK – we are open to candidates working fully remotely

 

Make a real impact. Help prevent homelessness. Shape a growing legal service for Kent.

 

North & West Kent Citizens Advice and Kent Law Centre is expanding its specialist housing legal team — and we’re looking for a committed Housing Solicitor who shares our passion for social justice.

This is an exciting moment to join us. We support over 19,000 clients each year across North and West Kent, and our new Law Centre status (November 2025) marks the beginning of an ambitious journey to strengthen free, high‑quality legal advice in our communities.

If you’re motivated, client‑focused and ready for a role where you can genuinely change lives, we’d love to hear from you.

 

About the role

As a Housing Solicitor, you will:

• Provide specialist housing law advice and casework, including possession proceedings, homelessness appeals, counterclaims, and disrepair.
• Deliver services under our Legal Aid contracts.
• Represent clients at all stages of a case, including court advocacy where appropriate.
• Manage your own varied caseload while meeting Legal Aid billing targets.
• Support and, where appropriate, supervise junior colleagues within the housing advice team.
• Play a key role in shaping and developing our housing legal aid provision as part of the new Kent Law Centre.
• Contribute to research, campaigns and wider organisational goals.

 

Who we’re looking for

Essential:

• Qualified Solicitor with 3+ years PQE (as defined by the Legal Services Act 2007).
• Able to meet Legal Aid Agency housing supervisor requirements.
• At least 2 years’ recent experience providing LAA housing advice and representation.
• Strong working knowledge of housing legislation, homelessness, disrepair, mortgage repossessions, and relevant case law.
• Experience managing complex caseloads and meeting Legal Aid targets.
• Excellent communication skills, both written and verbal.
• Highly organised, with an ordered approach to casework and ability to work independently.
• Strong digital skills, including case management systems (e.g., Casebook).
• Commitment to Citizens Advice values and confidentiality.

Desirable:

• Experience in voluntary or community sector settings.
• Experience training or supporting colleagues.
• Knowledge of judicial review processes.

 

For further information, please download the job pack:  Housing Solicitor Job Pack

 

How to apply

To express your interest, please send your CV to:
ann.starke@nwkent.cab.org.uk

There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.